1. Acceptance of Terms

By creating an account and using Primavera Resort Hotel's online booking system, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you (the "Guest") and Primavera Resort Hotel (the "Hotel").

2. Account Registration

You must provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials. You must be at least 18 years of age to create an account. The Hotel reserves the right to suspend or terminate accounts that violate these terms.

3. Booking & Reservations

All bookings are subject to room availability. A booking is only confirmed upon receipt of a valid confirmation email with a booking reference number. The Hotel reserves the right to refuse or cancel any booking at its discretion.

4. Payment Policy

Full Payment: Guests may choose to pay 100% of the total booking amount at the time of reservation.
Down Payment: A minimum of 50% of the total amount is required as a down payment to secure the reservation. The remaining balance must be settled upon check-in.
Accepted Methods: Cash, Credit/Debit Card, GCash, Bank Transfer, and other approved payment channels.

5. Cancellation Policy

• More than 48 hours before check-in: Full refund of the amount paid.
• 24–48 hours before check-in: 50% of the total booking amount will be charged.
• Less than 24 hours or No-Show: 100% of the total booking amount will be charged with no refund.

6. Check-in & Check-out

• Check-in Time: 2:00 PM onwards
• Check-out Time: 12:00 PM (noon)
• Early Check-in / Late Check-out: Subject to availability and may incur additional charges.
• A valid government-issued ID is required upon check-in.

7. Guest Responsibilities

• Guests are responsible for any damage to hotel property during their stay.
• Guests must comply with all hotel rules, regulations, and local laws.
• Smoking is only permitted in designated areas.
• Noise levels must be kept to a minimum after 10:00 PM.
• The Hotel reserves the right to remove any guest who violates these terms without refund.

8. Limitation of Liability

The Hotel is not liable for loss, theft, or damage to guests' personal belongings. Guests are advised to use the in-room safe or front desk safe deposit. The Hotel is not responsible for interruptions caused by events beyond its control (force majeure).

9. Privacy & Data Protection

Your personal information is collected solely for booking and operational purposes. We will not share your data with third parties without your explicit consent, except as required by law.

10. Modifications to Terms

Primavera Resort Hotel reserves the right to modify these Terms and Conditions at any time. Continued use of the system constitutes acceptance of the updated terms.

11. Contact Information

For questions or concerns regarding these terms:
Email: primaveraresort90@gmail.com
Phone: 0991 647 4418
Address: Primavera Resort Hotel, Paradise Island